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Terms Conditions for Your 99 bd Account

When you open an account with us, you accept the terms that govern deposits, withdrawals, gameplay and how we handle disputes. These terms apply to all account activity across our sportsbook, live tables and slot rooms.

Account eligibilityDeposit & withdrawal rulesGameplay standardsDispute resolutionAccount security

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What These Terms Cover and Where They Apply

99 bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern your relationship with 99 bd when you create an account, deposit via bKash, Nagad or Rocket, place bets on cricket or football markets, play live casino tables or slot games, and request withdrawals. You confirm that you meet the legal age and eligibility

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requirements in your region when you register. Access to our platform depends on local law and eligible regions — we operate only where permitted, and you are responsible for ensuring your participation complies with the laws that apply to you. By funding your account, you agree
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that all deposits and wagers are made with your own funds, not on behalf of another person. We reserve the right to verify your identity, payment source and location before processing withdrawals. Any attempt to open multiple accounts, manipulate odds, or engage in fraudulent activity will
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result in account suspension and forfeiture of balances. Gameplay on all tables, slots and sports markets is subject to the rules published by each game provider; we display those rules in the lobby. Disputes are handled through our support channel, and we will review account logs
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and payment records to reach a fair resolution. We update these terms periodically; continued use of your account after an update means you accept the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT INTEGRITY

How We Enforce Terms and Protect Your Account

We apply these terms consistently to keep the platform fair for everyone. Account verification, payment-source checks, gameplay monitoring and dispute review all follow the processes outlined in our terms. If we detect activity that violates these terms, we will contact you before taking action on your account.

Identity Verification

We verify your identity when you request a withdrawal or if we detect unusual account activity. Verification requires a government ID and proof of address; once submitted, most reviews complete within hours and you can withdraw freely afterward.

Payment-Source Checks

We confirm that deposits come from a wallet or bank account in your own name. If a payment arrives from a third-party source, we will ask you to verify ownership before crediting your balance or processing future withdrawals.

Fair-Play Monitoring

We monitor gameplay across sports markets, live tables and slots for patterns that suggest collusion, bonus abuse or system manipulation. Accounts flagged for review are temporarily restricted while we examine transaction logs and betting history.

Dispute Resolution

If you believe a withdrawal was delayed unfairly or a bet was settled incorrectly, contact support with your account details and transaction reference.

TERMS SUPPORT

Contact Us About Terms or Account Issues

If you have questions about these terms, need to report an account issue, or want to request a review of a withdrawal hold or gameplay dispute, reach us through the channels below. We handle terms enquiries during support hours and aim to resolve account disputes within a reasonable timeframe after reviewing transaction logs and game records.

Live Chat Open live chat from the account menu or the help icon on any page. Terms and dispute questions are routed to our Bangladesh support team, who can pull up your transaction history and game logs in real time.

Email Support Send your terms question, account concern or dispute details to our support email. Include your account username and a brief description so we can locate your records and respond with the relevant policy section.

Help Centre Browse our help articles for common terms questions — account eligibility, Deposit references, withdrawal verification steps and how we handle duplicate accounts. Each article links to the full terms section it references.

Common Questions About Terms & Conditions

You can open an account if you meet the legal age and eligibility requirements in your region and your location permits access to our platform. We verify identity and location before processing withdrawals.

No. Deposits must come from a wallet or bank account in your own name. We check payment sources and will ask you to verify ownership before crediting deposits or releasing withdrawals from third-party sources.

Multiple accounts violate our terms. If we detect duplicate accounts, we will close the extras and may forfeit balances or winnings tied to those accounts. Stick to one account to avoid restrictions.

Contact support with your account username and transaction reference. We review server logs, payment records and game-provider data, then explain the outcome and adjust your balance if we find an error on our side.

Yes. We post a notice on your account dashboard and send an email when we update the terms. Continued use of your account after the update means you accept the revised terms.

Yes. Contact support to request account closure. We will process any pending withdrawals, verify your balance and close the account within a few business days. You cannot reopen a closed account under these terms.

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