Reference

Privacy Policy

We collect only what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep your login secure. This policy explains what we gather, how we use it, and the control you have over your information.

Account data you providePayment transaction recordsDevice and login informationYour rights to access and deleteContact us anytime
99 bd Privacy Policy
HOW WE PROTECT YOU

Security and Data Handling

Your account password is hashed so even our staff cannot read it. We encrypt payment details during transmission and store only the last four digits of your wallet references. Session cookies expire after you log out or close your browser, and we force a new login if we detect unusual device activity. If you want us to delete your account we will remove your profile and contact information but keep transaction logs for the legal retention period.

Encrypted connections Every page on 99 bd runs over an encrypted connection so your login credentials, payment instructions and account balance are not visible to anyone watching network traffic. Your browser will show a padlock icon in the address bar when the connection is secure.
Payment processor sharing When you deposit via bKash, Nagad or Rocket we pass your transaction reference and amount to the payment gateway so they can confirm the transfer. We do not send your full wallet account number or PIN to anyone. The gateway returns a success code and we credit your account balance.
Cookie policy We use a session cookie to keep you logged in, a language cookie to remember your preference, and an analytics cookie to count page views. No third-party advertising cookies. You can delete cookies in your browser settings but you will need to log in again each visit.
Data retention We keep your transaction history and account activity logs until you close your account and any pending withdrawals are settled. After that we retain only the records required under local financial rules. Contact us to request deletion and we will tell you the exact timeline for your region.
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, request a correction, or ask us to delete your account, contact our support team through any of these channels. We aim to respond within two business days for data requests and will walk you through the verification steps before releasing or updating your records.

Live chat Open the chat widget in your account dashboard or on any page footer. Available every day for privacy queries, data access requests, and account deletion questions. The fastest way to get a response and confirm your identity through account verification.
Email support Send your data request or privacy question to the email address listed in your account settings. Include your registered mobile number and a brief description of what you need.
Account settings Log in and head to your profile page to review the personal information we store, update your email or mobile number, and see your recent wallet transaction history.

Privacy Policy Questions

We ask for your mobile number, email address and date of birth so we can verify your identity and send account notifications. When you make your first deposit we also collect your payment wallet reference to match transactions to your balance.

We share transaction details with bKash, Nagad and Rocket payment gateways to process your deposits and withdrawals. We do not sell your information to advertisers or marketing companies. If local law requires it we will share records with financial authorities.

Log in and go to your account settings to view your profile information and recent transaction history. For a full data export including login logs and support messages, contact our team via live chat or email with your registered mobile number.

Yes. Contact support and request account closure. We will delete your profile and contact details but keep transaction records for the period required under local financial record-keeping rules. Once that retention period expires we will remove those records too.

We log your IP address and device type each time you log in to detect suspicious activity and prevent unauthorized account access. If we see a login from an unusual location or device we may ask you to confirm your identity before granting access.

We retain transaction logs for the period required by local law, typically until any disputes or chargebacks are resolved and the regulatory retention window has passed. That period varies by region so contact us for the exact timeline that applies to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.